NYC Orthopedic GroupEffective Date: November 1st, 2024
NYC Orthopedic Group, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our telecommunications texting services ("Service"). By using our Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use our telecommunications texting service, we may collect the following types of information:
Personal Information: This may include your name, phone number, email address, and other contact details you provide.
Message Content: We may collect the content of your text messages, including the sender and recipient information, text content, and any other data shared through the Service.
Usage Data: This may include data related to your use of the Service, such as timestamps, message delivery status, device information, IP address, and other technical information.
2. How We Use Your Information
We use the information we collect for the following purposes:
Provide the Service: To send and receive text messages and manage your communications.
Customer Support: To respond to your inquiries, resolve issues, and provide customer service.
Service Improvement: To enhance the functionality, performance, and security of the Service.
Compliance and Legal Obligations: To comply with applicable laws and regulations or to respond to lawful requests from authorities.
3. How We Share Your Information
We do not share your personal information with third parties except in the following situations:
Service Providers: We may share your information with trusted third-party vendors or service providers who help us operate our Service, such as cloud hosting providers, analytics partners, or communication platform providers.
Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.
4. Data Retention
We retain your personal information and message data only as long as necessary to provide the Service and for any legal, accounting, or reporting purposes. When it is no longer needed, we will securely delete or anonymize the information.
5. Security
We implement reasonable security measures to protect your personal information and ensure the confidentiality of your messages. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
Access: You can request to view the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request the deletion of your personal data, subject to applicable legal requirements.
Opt-Out: You may choose to opt out of receiving certain text messages, such as promotional or marketing communications.
To exercise these rights, please contact us at [contact information].
7. Third-Party Services
Any information collected as part of SMS consent will not be shared with third parties or affiliates
8. Children's Privacy
Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on our website and update the effective date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
NYC Orthopedic Group
333 E 56TH St Fl 1
New York, NY 10022
Email: king@ NYCOrthopedicGroup.com
SMS Privacy
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
NYC Orthopedic Group | William L. King, M.D., P.C. may disclose Personal Data and other information as follows:
Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS Terms & Conditions
- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Types of SMS Communications:
If you have consented to receive text messages from NYC Orthopedic Group | William L. King, M.D., P.C., you may receive messages related to the following:
Appointment reminders
Treatment reminders
Case Status and Updates
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Holiday and Birthday Notifications
Example: "Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [5] SMS messages per week related to your [appointments, etc.].
Example: "Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments or account status."
- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
- Opt-In Method:
You may opt-in to receive SMS messages from NYC Orthopedic Group | William L. King, M.D., P.C., in the following ways:
Verbally, during a conversation
During the signup
By submitting an online form
By filling out a paper form
- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by emailing king@nycorthopedicgroup.com
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions (https://nycorthopedicgroup.com/privacy-policy-and-term-conditions/).
Message frequency may vary